FAQ
FAQ
FAQ
FAQ
Your questions, Answered
Your questions, Answered
What types of metal products do you offer?
We offer a wide range of metal and steel related products. Our product line includes Reinforced Bars, Hot-Rolled Coils, and Rectangular Hollow Pipes and Custom Fabrication Services.
Do you provide custom fabrication services?
Yes, we specialize in custom fabrication. Our experienced team can work with you to design and produce metal components tailored to your specifications.
What industries do you serve?
We serve various industries, including construction, manufacturing and automotive. Our products are designed to meet the diverse needs of these sectors.
How can I place an order?
You can place an order by contacting our sales team directly via phone or email. You can also fill out the inquiry form on our website, and we will get back to you promptly.
What is your lead time for orders?
Lead times vary depending on the complexity and size of the order. Generally, standard orders are processed within 2-4 days. For custom orders, please consult with our sales team for an estimated timeframe.
Do you offer delivery services?
Yes, we offer delivery services within Malaysia. We work with trusted logistics partners to ensure your products arrive safely and on time.
What is your return policy?
We accept returns for defective products within 7 days of receipt. To initiate a return, please contact our customer service team with your order details. (T&C Apply)
How do you ensure product quality?
Quality is our top priority. We adhere to stringent quality control processes throughout production, including material inspections and final product testing.
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit cards, and cash. For larger orders, we can also discuss flexible payment options.
How can I contact customer support?
You can reach our customer support team via phone, email, or through the contact form on our website. We are here to assist you with any inquiries or concerns.
Can we visit your factory?
Yes, we welcome visitors to our factory! We believe in transparency and would be happy to show you our operations. Please contact us in advance to schedule a visit, and we will arrange a suitable time.
What types of metal products do you offer?
We offer a wide range of metal and steel related products. Our product line includes Reinforced Bars, Hot-Rolled Coils, and Rectangular Hollow Pipes and Custom Fabrication Services.
Do you provide custom fabrication services?
Yes, we specialize in custom fabrication. Our experienced team can work with you to design and produce metal components tailored to your specifications.
What industries do you serve?
We serve various industries, including construction, manufacturing and automotive. Our products are designed to meet the diverse needs of these sectors.
How can I place an order?
You can place an order by contacting our sales team directly via phone or email. You can also fill out the inquiry form on our website, and we will get back to you promptly.
What is your lead time for orders?
Lead times vary depending on the complexity and size of the order. Generally, standard orders are processed within 2-4 days. For custom orders, please consult with our sales team for an estimated timeframe.
Do you offer delivery services?
Yes, we offer delivery services within Malaysia. We work with trusted logistics partners to ensure your products arrive safely and on time.
What is your return policy?
We accept returns for defective products within 7 days of receipt. To initiate a return, please contact our customer service team with your order details. (T&C Apply)
How do you ensure product quality?
Quality is our top priority. We adhere to stringent quality control processes throughout production, including material inspections and final product testing.
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit cards, and cash. For larger orders, we can also discuss flexible payment options.
How can I contact customer support?
You can reach our customer support team via phone, email, or through the contact form on our website. We are here to assist you with any inquiries or concerns.
Can we visit your factory?
Yes, we welcome visitors to our factory! We believe in transparency and would be happy to show you our operations. Please contact us in advance to schedule a visit, and we will arrange a suitable time.
What types of metal products do you offer?
We offer a wide range of metal and steel related products. Our product line includes Reinforced Bars, Hot-Rolled Coils, and Rectangular Hollow Pipes and Custom Fabrication Services.
Do you provide custom fabrication services?
Yes, we specialize in custom fabrication. Our experienced team can work with you to design and produce metal components tailored to your specifications.
What industries do you serve?
We serve various industries, including construction, manufacturing and automotive. Our products are designed to meet the diverse needs of these sectors.
How can I place an order?
You can place an order by contacting our sales team directly via phone or email. You can also fill out the inquiry form on our website, and we will get back to you promptly.
What is your lead time for orders?
Lead times vary depending on the complexity and size of the order. Generally, standard orders are processed within 2-4 days. For custom orders, please consult with our sales team for an estimated timeframe.
Do you offer delivery services?
Yes, we offer delivery services within Malaysia. We work with trusted logistics partners to ensure your products arrive safely and on time.
What is your return policy?
We accept returns for defective products within 7 days of receipt. To initiate a return, please contact our customer service team with your order details. (T&C Apply)
How do you ensure product quality?
Quality is our top priority. We adhere to stringent quality control processes throughout production, including material inspections and final product testing.
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit cards, and cash. For larger orders, we can also discuss flexible payment options.
How can I contact customer support?
You can reach our customer support team via phone, email, or through the contact form on our website. We are here to assist you with any inquiries or concerns.
Can we visit your factory?
Yes, we welcome visitors to our factory! We believe in transparency and would be happy to show you our operations. Please contact us in advance to schedule a visit, and we will arrange a suitable time.
What types of metal products do you offer?
We offer a wide range of metal and steel related products. Our product line includes Reinforced Bars, Hot-Rolled Coils, and Rectangular Hollow Pipes and Custom Fabrication Services.
Do you provide custom fabrication services?
Yes, we specialize in custom fabrication. Our experienced team can work with you to design and produce metal components tailored to your specifications.
What industries do you serve?
We serve various industries, including construction, manufacturing and automotive. Our products are designed to meet the diverse needs of these sectors.
How can I place an order?
You can place an order by contacting our sales team directly via phone or email. You can also fill out the inquiry form on our website, and we will get back to you promptly.
What is your lead time for orders?
Lead times vary depending on the complexity and size of the order. Generally, standard orders are processed within 2-4 days. For custom orders, please consult with our sales team for an estimated timeframe.
Do you offer delivery services?
Yes, we offer delivery services within Malaysia. We work with trusted logistics partners to ensure your products arrive safely and on time.
What is your return policy?
We accept returns for defective products within 7 days of receipt. To initiate a return, please contact our customer service team with your order details. (T&C Apply)
How do you ensure product quality?
Quality is our top priority. We adhere to stringent quality control processes throughout production, including material inspections and final product testing.
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit cards, and cash. For larger orders, we can also discuss flexible payment options.
How can I contact customer support?
You can reach our customer support team via phone, email, or through the contact form on our website. We are here to assist you with any inquiries or concerns.
Can we visit your factory?
Yes, we welcome visitors to our factory! We believe in transparency and would be happy to show you our operations. Please contact us in advance to schedule a visit, and we will arrange a suitable time.
CONTACT
Contact us, and our expertise will provide the best solutions and services according to your needs.
CONTACT
Contact us, and our expertise will provide the best solutions and services according to your needs.
CONTACT
Contact us, and our expertise will provide the best solutions and services according to your needs.
CONTACT
Contact us, and our expertise will provide the best solutions and services according to your needs.
© 2025 | Established Metal Industries Sdn Bhd. All rights reserved.
© 2025 | Established Metal Industries Sdn Bhd. All rights reserved.
© 2025 | Established Metal Industries Sdn Bhd. All rights reserved.
© 2025 | Established Metal Industries Sdn Bhd. All rights reserved.